Patient Access Conversion Specialist

Duly Health And Care • Lockport, IL

86d • $16 - $24

About The Position

Duly Health and Care is seeking a Patient Access Conversion Specialist to join our team in Lockport, IL. This full-time position operates Monday through Friday from 8:30 AM to 5 PM. Our team members are dedicated to exceeding expectations and supporting the remarkable in every person. We focus on understanding what matters most to our team members and invest in their personal and professional development. We invite you to join us in fulfilling your purpose and making a meaningful impact.

Requirements

• High school diploma or GED.
• 2-3 years of experience in collections call center or accounts receivable role, with a proven record of managing billing inquiries and handling overdue accounts.
• Experience in negotiating and addressing client's concerns and barriers to provide payment.
• Previous experience in a role providing outbound calls to clients, with a proven ability to independently problem solve and offer appropriate solutions.
• Prior experience in fast-paced environments where the ability to influence decision-making and motivate individuals toward action were instrumental in meeting metrics.
• Experience working with performance metrics such as call resolution rates, conversion rates, and customer satisfaction scores.
• Strong communication skills and the ability to navigate challenging conversations.

Responsibilities

• Engage with patients proactively to schedule critical appointments and ensure timely follow-up with patients.
• Identify and address barriers to care through engaging conversations with patients to better understand and resolve challenges in accessing healthcare.
• Receive inbound calls and provide seamless customer service, scheduling appointments or handling inquiries efficiently.
• Follow the approved script when discussing health risk evaluations with potential members, ensuring members understand and are comfortable with the terms of the evaluation.
• Present a positive and professional face to clients, health plan members, and workforce.
• Coordinate resources and logistics, such as transportation and specialist referrals, ensuring that every detail of the patient's care journey is smooth and well-managed.
• Ensure appointment retention by sending reminders and facilitating follow-ups for continued care.
• Collaborate with clinical teams to coordinate specialist referrals, screenings, and follow-up care for patients.
• Adjust and reschedule appointments as needed, ensuring accurate and timely communication to internal teams.
• Adhere to established procedures and guidelines to ensure that all patient information is handled accurately and according to HIPAA standards.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Healthcare navigation assistance.
• Medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• $2,625 Tuition Reimbursement per year for Part Time.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and Social Impact.
• Up to 12 weeks parental leave at 100% pay.
• Financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED