Patient Access Conversion Specialist

Duly Health And Care • Willowbrook, IL

123d • $16 - $24

About The Position

The Patient Access Conversion Specialist position at Duly Health and Care is a full-time role located in Willowbrook, IL. The working hours are Monday to Friday from 8:30 AM to 5 PM. The organization is committed to exceeding expectations and supporting the well-being of its team members and patients. Duly Health and Care emphasizes a culture of personal development and social impact, inviting team members to contribute to a meaningful purpose in their work.

Requirements

• High school diploma or GED.
• 2-3 years of experience in collections call center or accounts receivable role, with a proven record of managing billing inquiries and handling overdue accounts.
• Experience in negotiating and addressing client's concerns and barriers to provide payment.
• Previous experience in a role providing outbound calls to clients, with a proven ability to independently problem solve and offer appropriate solutions.
• Prior experience in fast-paced environments where ability to influence decision-making and motivate individuals toward action were instrumental in meeting metrics.
• Experience working with performance metrics such as call resolution rates, conversion rates, and customer satisfaction scores.
• Strong communication skills and the ability to navigate challenging conversations.

Responsibilities

• Engage with patients proactively to schedule critical appointments and ensure timely follow-up with patients.
• Identify and address barriers to care through engaging conversations with patients to better understand and resolve challenges in accessing healthcare.
• Receive inbound calls and provide seamless customer service, scheduling appointments or handling inquiries efficiently.
• Follow the approved script when discussing health risk evaluations with potential members, ensuring members understand and are comfortable with the terms of the evaluation.
• Present a positive and professional face to clients, health plan members, and workforce.
• Coordinate resources and logistics, such as transportation and specialist referrals, ensuring that every detail of the patient's care journey is smooth and well-managed.
• Ensure appointment retention by sending reminders and facilitating follow-ups for continued care.
• Collaborate with clinical teams to coordinate specialist referrals, screenings, and follow-up care for patients.
• Adjust and reschedule appointments as needed, ensuring accurate and timely communication to internal teams.
• Adhere to established procedures and guidelines to ensure that all patient information is handled accurately and according to HIPAA standards, ensuring consistency and security in scheduling practices.

Benefits

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Wellness program that includes complimentary subscriptions to Noom and Calm apps.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match.
• Profit-sharing program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED