Patient Access Clinical Outreach Specialist

Boston Scientific • Santa Clarita, CA

11d • $65,000 - $80,000 • Remote

About The Position

Interested in jumpstarting your career in the medical device industry? The Patient Access Clinical Outreach Specialist acts as a resource for patients by providing education on our Intracept therapy to help manage their chronic pain. You will be responsible for maintaining a pipeline of candidates interested in the prior authorization approval process for the Intracept therapy. This role is pivotal in supporting our patient outreach program. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and patients. Relationship building, patient support, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relevant experience, excellent communication and time management skills, and motivation to succeed.

Requirements

• Experience in a patient-facing clinical role; pain management or spine preferred.
• Strong analytical, problem-solving, and critical thinking skills as well as excellent verbal and written communication.
• Ability to work independently and effectively within a team.
• Good organizational skills and the ability to multitask.
• Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
• Ability to work in a fast-paced environment and be motivated in a metric/goals-based setting.
• Experience using CRM systems; Salesforce is a plus.

Nice To Haves

• Associate's degree or certification/licensure in a healthcare related field.
• Preference will be given to those with clinical experience in pain management or surgical spine settings.

Responsibilities

• Manage a pipeline of candidates through daily outbound calls to engage, educate, and support the patient through their Intracept journey.
• Update CRM systems by documenting outreach engagement details and outcomes.
• Articulate our products clearly and concisely over the phone and adapt conversations based on the needs of the patient.
• Answer patient questions, handling objections and sending additional information, if needed.
• Meet daily productivity requirements to achieve goals.
• Remain knowledgeable on our products, therapy indications, competitors, and clinical studies.
• Maintain regular communications with your department team to stay up to date on market updates.
• Proper utilization of software as well as performance improvement tools and knowledge management systems.
• Perform other duties as assigned, including special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees