Patient Access Clerk

Davis, CA

About the position

The Patient Access Clerk provides patient access and administrative support to the Patient Access Department which includes, processing of patient pre-admission, admission, transfer, and discharge activities under the guidance and supervision of the Patient Access and Health Information Manager.

Responsibilities

• Perform patient pre-admission, admission, transfer, and discharge activities.
• Perform general office duties including filing, faxing, printing, and data entry.
• Upload documents accurately and maintain organized and up-to-date patient charts in compliance with office protocols.
• Work under the guidance of Patient Access Supervisor.
• Collect and validate patient demographic and insurance information.
• Respond to patient concerns and inquiries professionally.
• Maintain positive working relationships with patients, physicians, visitors, and hospital staffs.
• Work in compliance with policies and procedures and adheres to government regulations.
• Update various tracking systems (i.e., referral logs, admission calendar, and status logs).
• Update patient status in Electronic Medical Record System (EMR) such as admissions and transfers.
• Coordinate delivery and pick up of Durable Medical Equipment (DME) with vendors, hospital, family, staff and others as needed.
• Performs other duties as assigned.

Requirements

• Equivalent demonstrated experience a plus.
• Basic computer proficiency is required in MS Office Suite.
• Electronic Medical Record experience highly preferred (i.e. Netsmart or similar systems).
• Bilingual (Spanish/English) a plus.
• Able to hear, speak, read, write, and/or type well enough to perform required job duties.
• Able to communicate well in English (spoken and written) is required.
• Able to use a computer to perform required job duties.
• Able to lift and carry up to 10 pounds.
• Able to use standard business office equipment safely.
• Ability to sit for long periods of time while conducting work assignments.
• If driving on YoloCares business, must have a valid California driver’s license and state-required automobile insurance.