Patient Access Center Representative Central Scheduling - Imaging (PRN - Telecommute)

Houston Methodist • Houston, TX

114d • Remote

About The Position

The Patient Access Center Representative position at Houston Methodist is responsible for ensuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The role also involves auditing/quality review to ensure accurate and appropriate scheduling and registration. Excellent customer service is essential when communicating with patients, and the representative must notify patients, physicians, and hospital staff of any issues that may result in potential service delays or reimbursement denials. The position requires critical thinking skills and healthcare knowledge to manage scheduling processes effectively.

Requirements

• High School diploma or equivalent education.
• Three years of experience in a healthcare setting, call center, or customer service operations.
• Successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience.
• Strong understanding of medical terminology preferred.

Responsibilities

• Assure patients are scheduled for services and financially cleared prior to appointments.
• Assist management with observations and suggestions for process improvement.
• Conduct auditing and quality reviews for scheduling and registration accuracy.
• Provide excellent customer service to patients and communicate effectively with all parties involved.
• Utilize computerized scheduling and registration systems.
• Triages calls for the System Patient Access Center.
• Encourage patients to enroll on the Patient Portal and comply with HIPAA regulations.
• Maintain open communication with physicians, patients, and service areas.
• Collect and compile patient data for appointment facilitation.
• Screen and assess patient calls to ensure proper scheduling.
• Coordinate workflow to assist patients with appointment scheduling.
• Adhere to scheduling processes and workflows defined in the electronic medical record platform.
• Work with the revenue cycle team to ensure accurate registration and financial clearance.

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED