Patient Access Center - Lead - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days
About The Position
The Patient Access Center Lead assists the patient access leadership team with the day-to-day operations of the centralized patient access center. The Patient Access Center Lead provides support and guidance to the team and serves as the subject matter expert for departmental workflows. This person is responsible for assisting in developing and delivering training resources to new and existing team members. This person serves as the first point of contact for department escalations and works directly with the Access Center Supervisor and Manager on escalations as needed.
Requirements
- High School Graduate or Equivalent
- 2 years of Customer Service
- 2 years of Medical Office or 2 years of leadership or supervisor experience
- 3 years experience in working with the public
- Excellent public relations and telephone communication skills
- Knowledge of organization policies, procedures, systems, and objectives
- Knowledgeable of service line workflows and processes
- Knowledge of Medical Terminology, ICD-10, CPT, and HCPCS coding required
- Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to the department as required & Security Policies and Procedures
- Proficient typing skills
- Maintains professional and personal integrity
- Must be able to maintain effective working relationships with a wide variety of individuals
- Ability to deal diplomatically with all types of individuals under stressful situations
- Skilled in developing comprehensive reports
- Epic - Proficiencies required for this position must be passed within 90 days of the start date
Nice To Haves
- Completion of an Accredited Medical Assistant Program
- 2 years of call center experience
- 2 years of prior authorization
- Basic knowledge of disease conditions related to the specific patient populations managed by the providers in their primary or specialty care clinic service lines
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
