Patient Access Call Center Specialist - BH

JPS Health Network • Fort Worth, TX

216d

About The Position

The Patient Access Call Center Specialist is responsible for inbound/outbound calls of appointment scheduling, pre-registration, registration, and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center. The role involves delivering a high-quality patient experience through effective call resolution, assisting patients with their needs, and maintaining accurate patient information.

Requirements

• High School Diploma, GED, or equivalent.
• 1 plus years of relevant work experience.
• 1 plus year of experience using Microsoft Professional Office Suite including Word, Excel and Outlook.
• OR 3 - 5 plus years of relevant work experience.
• 1 plus year of experience using Microsoft Professional Office Suite including Word, Excel and Outlook.

Nice To Haves

• Associates degree in a related field of study from an accredited college or university.
• Patient registration or Customer Service and call center experience.
• Experience working in a healthcare setting.

Responsibilities

• Delivers a high quality patient experience through inbound and outbound call resolution within established protocols.
• Appropriately mitigates issues, assists patients with needs and/or questions in a timely manner using AIDET principles.
• Interviews and updates the patient's demographics and insurance by phone or in person in a respectful, professional, accurate and efficient manner.
• Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations.
• Maintains, coordinates and provides high level scheduling support for the Network.
• Coordinates all diagnostic and ancillary scheduling; schedules appointments selecting appropriate referral, provider, visit type and location.
• Performs, organizes, and streamlines operational tasks to reduce the potential for errors.
• Assists Out-of-Network patients with financial questions and escalates to the appropriate party.
• Identifies existing Medical Record Number (MRN) or creates new MRN, avoiding duplicates and overlays.
• Maintains productivity levels, with minimal errors, as established by department and Network standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED