Patient Access Bed Controller

Mount Sinai Medical Center•Miami Beach, FL

13d

About The Position

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC019042 Patient Access Job Description Summary: Patient Access Bed Controller Bilingual in Spanish required Coordinates patient admissions, bed assignments, and room transfers to ensure timely, accurate placement in accordance with medical necessity, hospital policy, and patient preferences. Serves as a central liaison between physicians, nursing units, ER, and external facilities while managing registrations, insurance verification, Epic documentation, and accommodation coding to support efficient patient flow and a positive patient experience.

Requirements

High school graduate or equivalent level of training.
One year practical experience in computer usage.
Excellent communication and customer service skills.

Nice To Haves

Some college preferred
One year prior experience in registration, collections and insurance verifications preferred.

Responsibilities

Ensures all co-workers are aware of special request (i.e.. Private rooms issues, VIP status, special needs), unscheduled registrations, and/or add-ons.
Receives reservations for admissions from physicians and/or their office and assigns beds per hospital policy.
Assign bed on date of admission according to medical necessity, sex and patient preference and completes admissions log.
Ensures transfers from other facilities are properly authorized and processed on a timely basis.
Effectively communicates with ER and nursing station in regards to transfers and discharges and ensures collection of deposits and correct accommodation codes.
Obtain request from nursing station, physician of patient for room transfer.
Assign new room based on medical necessity, sex and patient preference.
Transfers patient in the Epic System and ensures selection of correct accommodation codes.
Obtains all information concerning patients transferring from other hospitals, informs appropriate contacts at sending hospital to transfer stats within policy.
Collects accurate and complete patient information (i.e. legal name, permanent/local address, phone number, next of kin, employer, guarantor, insurance information, physicians etc., and enters in system within established time frames.
Verifies insurance information, which include eligibility, benefits (i.e.. Deductible, co-payment, out of pocket expenses, maximum lifetime coverage, exclusion/limitations/pre-existing conditions, etc.) and obtains appropriate referrals, pre-certification and/or authorizations for all patients as follows: Scheduled patients no later than 24 hours. Unscheduled patients at point of service within the established time frames.
Enters complete insurance verification information, which include eligibility, benefits (i.e.. Deductibles, co-payments, out of pocket expenses, maximum lifetime coverage, exclusion/limitations/pre-existing conditions, etc.) in the insurance screen and note fields.
After completion of registration process ensures that an identification bracelet has been placed on all patients, paying special attention to all incoherent/confused patients who require two identification bracelets one on the patient's wrist and one on the patient's ankle.
After completion of the registration process ensures all registration documents, as well as orders, accompany the patient to appropriate area (i.e.. nursing units, ancillary department, etc.).
Communicates all pertinent information regarding the patient to the appropriate departments or patient care units.
Forwards copies to immediate supervisor with supportive information of incomplete tasks.
Request and assign beds in the Bed Planning and EPIC systems.
Registration of patients in particular area of assignment.