Patient Access Associate

UnityPoint Health • Fort Dodge, IA

64d

About The Position

The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts. Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient’s account.

Requirements

• High School Graduate.
• Previous customer service experience.
• Data entry and typing skills.
• Hospital experience or business training helpful.

Responsibilities

• Greets and escorts new patients and guests while demonstrating positive customer service skills.
• Answers telephone calls and makes calls for patients and guests.
• Maintains and orders supplies.
• Completes registration interviews with patients including insurance verification.
• Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits.
• Processes and posts patient payments on accounts after collecting cash, check or credit card payment.
• Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team.
• Explains and has patients sign treatment consents and required billing documents.
• Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed.
• Obtains and transcribes orders for patients.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED