Patient Access Associate

OSF HealthCare • Washington, IL

1d • Onsite

About The Position

The Patient Access Associate is responsible for ensuring that each registered patient has a complete and accurate OSF medical record. This includes verifying patient demographics, insurance coverage, and responsible guarantor information, as well as ensuring registration precision. The role requires excellent patient service skills to create a positive first impression for patients, families, and other external parties, whether over the phone or in person. A high degree of deductive reasoning and logic skills are essential to resolve complex issues that may arise in multi-payer situations.

Requirements

• High school diploma or GED
• One year in an office clerical setting or customer service environment
• Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Nice To Haves

• Three years in an office clerical setting or customer service environment
• Direct experience in a revenue cycle or medical setting
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
• Knowledge of medical terminology

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record
• Verify patient demographics, insurance coverage, responsible guarantor, and registration precision
• Communicate what services patients are receiving, their financial responsibilities, and expectations while at the facility
• Provide excellent patient service to create an exceptional first impression of OSF’s services
• Solve issues that can arise in complex, multi-payer situations

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees