Patient Access Associate - Temporary

Bionical Emas • Madison, MS

7d • Hybrid

About The Position

Responsibility of working close with the Patient Access Team Manager to manage on behalf of the pharma client all Health Care Professional’s enquiries to access Compassionate Use Medicines. The Patient Access Associate is responsible for supporting Health Care Professional’s and other relevant site members requesting access to treatments in Bionical Emas run EAPs, from the point of enquiry to delivery with accuracy, compliance, and timely fulfilment. This role is a temporary full time role for 12 months with the opportunity to become permanent.

Requirements

• Effective relationship building
• Excellent written and verbal communication skills
• Vital emotional intelligence and empathy
• Strong analytical reading skills & problem-solving skills
• Passion for helping real customers solve real problems
• Ability to work effectively remotely with an international team
• Highly organized and self-managed, have an excellent work ethic and attention to detail
• A problem solver that is also able to anticipate issues and propose solutions
• Desire to learn and maintain awareness of industry trends in the Early Access space
• Sets the highest personal standards

Responsibilities

• Be the Healthcare Professional contact point on all Early Access Programs guiding them to complete a patient request in an efficient and timely manner
• Deliver against Patient Access specific KPIs
• Support Physicians throughout the request process, ensuring all questions are responded to as per KPI’s
• Ensure all ordering physicians and delivery sites are verified prior to placing a request
• Manage challenging communication in a calm and solution focused manner
• Analyse customers’ requests to understand common issues and needs
• Advise customers on the regulatory landscape in their market, with support from the Patient Access Managers and Bionical regulatory team
• Ensure quality, regulatory requirements and country-specific requirements are met prior to sending requests for shipment
• Promote patient centricity throughout all programs

Benefits

• 25 days of vacation
• Vacation days purchasing scheme
• 1 extra vacation day per each 3 years of service
• Discretionary Annual Bonus
• Sabbatical of 3 to 6 months (after 2 years of service)
• Free food and beverages at all offices
• Life Insurance
• Health Insurance and Employee Assistance Programme
• Employee Support Networks – help us continue to build on our inclusive culture
• Flexible and hybrid work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed