Patient Access Associate II

The Gw Medical Faculty Associates • Arlington, VA

280d • $19 - $25

About The Position

Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing professional, efficient, effective customer relationship management.

Requirements

• High School Diploma or equivalent
• One to three years of customer service experience (Required)
• Inbound call center experience (Required)
• Healthcare experience (Required)
• Knowledge of medical terminology (Required)
• Prior Healthcare Scheduling (Required)
• Excellent communication skills both verbal and written (Required)
• Must display strong listening skills
• Must be able to multi-task
• Knowledgeable of physician specialties, scheduling and insurances
• Ability to thoroughly triage patient request for appointments
• Ability to schedule patients in accordance with guidelines and appointment protocols

Nice To Haves

• Some college/Associate's degree (preferred)

Responsibilities

• Handle patient request over the phone for multiple Medical Offices while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into our electronic health record system (EPIC)
• Schedule appointments and procedures according to decision tree workflows
• Verify insurance eligibility and register, informing patients of their financial responsibility
• Promote key initiatives for Patient Access Center (i.e. online services, MyChart)
• Adhere to privacy (HIPPAA) guidelines when speaking to patients and families
• Route calls to correct administrative and clinical departments
• Support departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED