Patient Access Associate 2

Inova • Fairfax, VA

3d • Onsite

About The Position

Fairfax Family Practice - Family Medicine - Fair Oaks is looking for a dedicated
Patient Access Associate 2 to join the team. This role will be full-time day
shift from Monday – Friday, 7:15 a.m. – 4:15 p.m or 8 am- 5pm depending on
schedule (schedule is provided 2 weeks in advance) and some Saturday's once
training is complete (around 90 days).

Inova is consistently ranked a national healthcare leader in safety, quality and
patient experience. We are also proud to be consistently recognized as a top
employer in both the D.C. metro area and the nation.

Requirements

• Work schedule: 8-hour shift (Monday- Friday- 7:15 a.m. – 4:15 p.m or 8 am- 5pm depending on schedule (schedule is provided 2 weeks in advance) and some Saturday's once training is complete (around 90 days).
• Education: High School or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience. (Healthcare experience preferred.)
• Certification: None

Nice To Haves

• Healthcare experience

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED