Patient Access Associate 1

Inova • Springfield, VA

9h • Onsite

About The Position

Inova Health Center 6355 - Franconia-Springfield is looking for a dedicated
Patient Access Associate 1 to join the team. This role will be full-time evening
shift-  Monday- Friday, with rotating weekend shift 13:30 p.m.  to 22:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and
patient experience. We are also proud to be consistently recognized as a top
employer in both the D.C. metro area and the nation.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every
day, our 26,000+ team members provide world-class healthcare to the communities
we serve. Our people are the reason we're a national leader in healthcare
safety, quality and patient experience. And from best-in-class facilities to
professional development opportunities, we support them at every step. At Inova,
we're constantly striving to be ever better — to shape a more compassionate
future for healthcare.

Requirements

• High School Diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Nice To Haves

• 2 years customer service experience or 1 year experience in a medical setting

Responsibilities

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED