Patient Access Associate 1

Inova•Alexandria, VA

17h•Onsite

About The Position

Inova Oakville Emergency Dept. is looking for a dedicated Patient Access Associate 1 to join the team. This role will be part-time day shift from Friday through Saturday, 11:00 pm to 7:30 am. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

High School Diploma or GED
1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Nice To Haves

2 years customer service experience or 1 year experience in a medical setting

Responsibilities

Works independently to complete assignments without close supervision
Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes
Uses a logical process to identify the cause of problems and develop appropriate solutions.
Selects an appropriate method of communication for audiences and adjusts communication style when needed.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
Coordinates with other departments to assist or transport patients/visitors requiring special attention/support
Interviews patients to secure and document required medical, financial, demographic and insurance information.
Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.