PAA - Full Time

NORTHWEST HEALTH SERVICES INC•St. Joseph, MO

16d•Onsite

About The Position

Northwest Health Services is seeking an entry level Patient Access Assistant to join our team of professionals, who is passionate about starting their career in the medical field by providing exceptional care to our patients. At Northwest Health Services we care about the people in our communities. Northwest Health Services was founded to provide high-quality medical, dental, and behavioral healthcare to meet the needs of our community members who seek care, no matter what. Employees of Northwest Health Services strive daily to improve and strengthen the lives of our community members by leveraging a patient-centered approach, through cross-functional teamwork and collaboration in the pursuit of excellence. As a patient access assistant at Northwest Health Services, you will be responsible for assisting Northwest Health Services patients by:

Requirements

A valid driver’s license, and proof of active insurance.
High school diploma or equivalent.

Responsibilities

Greeting and providing excellent customer service and compassion to our medical clinic patients.
Collect co-pays and payments at the time of service.
Make reminder phone calls to confirm for the following days scheduled visit and follow-up calls for “no shows”.
Assist patients with billing questions, assist with sliding fee questions, and establish payment arrangements with patients if deemed necessary.
Ensure all patient information is current and up to date at each visit. This is to include all insurance, Medicare or Medicaid cards being scanned, patient information sheet has been updated annually and scanned, and all information in the chart matches the information in the computer per policy and procedure.