Patient Access Assistant I Part-Time - Ambulatory Schaefferstown Family Med

Wellspan Health • Schaefferstwn, PA

93d

About The Position

The position involves working under direct supervision and representing the System in a professional manner while utilizing good customer service practices. The role requires conducting patient interviews to collect accurate financial, biographic, and demographic information for patient visits. Responsibilities include explaining financial requirements to patients, collecting deposits or deductibles, and ensuring accurate information is entered into the system. The position also involves scheduling patient appointments, processing necessary referral forms, and performing various duties for effective patient check-in and check-out. Additional tasks include reconciling daily cash, researching billing questions, and supporting process flow improvement.

Requirements

• High School Diploma or GED required.
• Less than 1 year of work experience, specifically 3 - 6 months front desk or physician office experience required.
• Customer Service and Safety Reporting Training within 90 days required.
• Introduction to Medical terminology within 180 days required.
• Insurance and Compliance Training within 1 year required.
• Excellent communication and interpersonal skills.
• Knowledge of medical office operations including reception, billing, and insurance.
• Computer skills.

Nice To Haves

• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) preferred.

Responsibilities

• Conducts patient interviews to collect accurate financial, biographic, and demographic information.
• Explains financial requirements to patients and collects deposits or deductibles.
• Explains insurance coverages and requirements for precertification/preauthorization.
• Collects and reviews registrations for accuracy in financial and demographic information.
• Schedules patient appointments and processes necessary referral and pre-authorization forms.
• Performs duties for effective check-in and check-out of patients.
• Receives payments from patients and issues receipts.
• Reviews and completes pre-arrival and in-basket messages.
• Reconciles daily cash and verifies account balances.
• Researches billing questions and problems for patients.
• Supports process flow improvement and provides feedback to Supervisor.
• Assists with service recovery.

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED