Patient Access Assistant I - Palmyra Medical Group (Part-time)

Wellspan Health • Lebanon, PA

426d

About The Position

The Patient Access Assistant I at WellSpan Health is a part-time role focused on providing excellent customer service during patient admissions and registration processes. This position involves various tasks such as collecting patient information, explaining financial requirements, and assisting with self-service tools. The role is essential in ensuring a smooth patient experience from arrival to admission, while also handling cashiering and insurance verification duties.

Requirements

• High School Diploma or GED required.
• Less than 1 year of work experience, with 3 - 6 months preferred.
• Completion of 6-8 week in-house registration procedures and medical terminology courses upon hire.
• Excellent communication and interpersonal skills.

Responsibilities

• Conducts patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
• Explains financial requirements to patients and collects deposits or deductibles as required.
• Prepares pre-admission and admitting forms, facilitates room transfers, and prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components and verify insurance coverage.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition, and diagnosis.
• Receives payments from patients and issues receipts, investigating overpayments and researching outstanding accounts.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance, and financial status.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization and corresponds with patients to acquire required authorizations.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
• Assists patients with self-registration and arrival tasks on Welcome Kiosks or personal devices.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED