Patient Access Assistant I - Ambulatory West Main Street Family Medicine - Ephrata

Wellspan Health • Ephrata, PA

96d

About The Position

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Requirements

• High School Diploma or GED Required.
• Less than 1 year of work experience.
• 3 - 6 months front desk or physician office experience Required.
• Customer Service and Safety Reporting Training within 90 days Required.
• Introduction to Medical terminology within 180 days Required.
• Insurance and Compliance Training within 1 year Required.

Nice To Haves

• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances.
• Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED