Patient Access Assistant Director

HCA Healthcare • Myrtle Beach, SC

120d

About The Position

As the Assistant Patient Access Director, you are responsible for performing duties as assigned by the Regional Patient Access Director or Patient Access Director in relation to daily operations of all functions. Ideal candidates will live in or be willing to relocate to the Myrtle Beach, SC area. Regular travel to hospitals in Charleston, SC, Summerville, SC, Walterboro, SC, and Augusta, GA will be required.

Requirements

• Bachelors degree in business or related field required. Degree requirement may be substituted by current enrollment in a bachelors degree program or equivalent work experience with CEO approval.
• Minimum three years' experience in related area with two of these years being healthcare management experience. Relevant education may substitute experience requirement with SSC Executive approval.

Responsibilities

• Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metric.
• Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible.
• Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training.
• Serve as a liaison between the SSC and facility.
• Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.).
• Ensure quality review measurements are in place.
• Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree