Patient Access Assistant 2
About The Position
The Patient Access Associate 2 is responsible for performing a wide range of administrative and customer service tasks to support efficient patient flow and accurate information management. Key responsibilities include reception, pre-registration, registration, switchboard operations, and collecting essential patient demographics, physician orders, and insurance information. This role schedules patient appointments, completes follow‑up tasks, and conducts advanced scheduling for specialized facility tests, ensuring coordination of all required services. The Patient Access Associate 2 assists with verifying insurance benefit levels, obtaining pre‑authorizations, and communicating patient financial obligations in collaboration with the Financial Counselor. The position ensures compliance with all applicable standards, guidelines, and procedures through timely and accurate follow‑up. This is a Float position, with primary responsibilities in the Central Scheduling department when not assigned to other areas of Patient Access.
Requirements
- High school diploma or equivalent required.
- Customer services skills are essential.
- Good verbal and written communications skills required.
Nice To Haves
- Associate Degree or Business school preferred.
- 2 years related office experience preferred.
- Medical Terminology preferred.
- One to two year post high school training in clerical, secretarial or business area preferred.
- Two-year prior scheduling, billing, patient access, accounts receivable and/or collections experience in healthcare, preferably in a clinic or hospital preferred.
Responsibilities
- Reception
- Pre-registration
- Registration
- Switchboard operations
- Collecting essential patient demographics, physician orders, and insurance information
- Scheduling patient appointments
- Completing follow‑up tasks
- Conducting advanced scheduling for specialized facility tests
- Verifying insurance benefit levels
- Obtaining pre‑authorizations
- Communicating patient financial obligations
- Ensuring compliance with all applicable standards, guidelines, and procedures through timely and accurate follow‑up
Benefits
- Medical
- Dental
- Vacation
- Retirement
- Employee discounts
- On-the-job training
- An environment where employees are supported in building their skills
- Open communication amongst the team and leaders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
