Patient Access Advocate
About The Position
Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate to be the welcoming face of our healthcare team. In this vital role, you'll be the first point of contact for patients, providing exceptional service while ensuring every registration is accurate, complete, and compliant. You'll handle everything, from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information. At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment—starting the moment they walk through our doors. How you grow, learn and thrive matters here. Educational and career development options, including tuition and certification reimbursement, scholarship opportunities Loan forgiveness through the New Mexico Higher Education Department EPIC electronic charting system This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Requirements
- High school diploma/GED
- 6 months’ experience in healthcare setting or 1 year customer service background.
- Pass 2-week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
- Requires basic understanding of registration and healthcare.
- Basic knowledge of Microsoft Office Products
Nice To Haves
- CHAA, CHAM or other industry equivalent certification preferred
- Basic understanding of insurance preferred.
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
Responsibilities
- The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.
Benefits
- All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
- Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
