Patient Access Advocate I

Presbyterian Healthcare Services

39d • $16 - $21 • Onsite

About The Position

Presbyterian is hiring a Payment Cashier. Presbyterian is seeking a Payment Cashier/Patient Access Advocate I is responsible for the primary registration of patient accounts, including self-pay, government, and commercial accounts, on the date of service for both scheduled and unscheduled visits. This role performs key registration functions such as updating demographic information, verifying insurance, collecting point-of-service liabilities, and documenting all required information in the ADT system. The Payment Cashier ensures that all account information is accurate to support clean billing processes. A foundational understanding of Medicare (CMS) guidelines, along with other relevant compliance and regulatory standards applicable to Patient Access, is essential. This role also emphasizes delivering the highest level of customer service during patient interactions and assisting patients and visitors with wayfinding as needed.

Requirements

• 6 months experience in healthcare setting or 1 year customer service background.

Responsibilities

• Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters
• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to; Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
• Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Cashier is responsible for the daily reconciliation of all service-related payments recorded during their shift, as well as resolution of any payment discrepancies.
• No need to make any bank deposits.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees