Patient Access Advocate (Brownsburg) Full -Time/ 72 Hours Biweekly-Nights

About the position

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Responsibilities

• Welcome all patients and visitors with a smile and provide a positive first impression
• Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights - Must maintain high regard for confidentiality
• Process pre-registration or registration for all patient types without creating duplicate medical record numbers or duplicate account numbers including: Scan insurance card(s), Read and interpret insurance responses, Obtain appropriate signature on forms, Direct/transport the patient to the appropriate department or unit
• Refer self-pay patients to navigator to convert patient to Medicaid or Health Exchange
• Provides estimates to patients upon request
• Collect patient copays according to guidelines
• Perform other general administrative tasks as requested by supervisors
• Operates switchboard and handles announcements over public address system
• Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities
• Responsible for forwarding mail to discharged patients
• Receives, records and relays messages for doctors participating in the Physicians' answering service
• Contacts other physicians (not connected with the service) as needed by hospital personnel
• Utilizes Diagnotes on-call system appropriately by logging all documentation in Notes
• Maintaining 'special instructions' including coverage changes, clearing 'special instructions' when appropriate
• Maintaining on-call schedules
• Notifies supervisor of all changes and/or problems that should be entered into Diagnotes on-call system, operators phone book, code guidelines, etc.
• Relays/posts information in all appropriate places

Requirements

• High school diploma or equivalent preferred
• 1 - 3 years of customer service, administrative and/or data entry experience required
• 1 - 3 years of experience in a healthcare environment preferred
• Experience with database software applications desired
• Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer and switchboard experience
• Medical terminology and healthcare business office experience would be helpful