Patient Access Acute Representative PRN
About The Position
A Patient Access Representative I PRN1 is responsible for at least 8 shifts/month and 3 of those shifts will be weekend shifts. Also provide excellent customer service and facilitates the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. This is a PRN position "As needed"
Requirements
- High School diploma or equivalent is preferred.
- Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
- Customer service experience, preferably in a healthcare setting, is required.
- Demonstrated ability to work in a fast-paced environment.
Nice To Haves
- Experience with Epic preferred.
Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA). Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Benefits
- We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here .
- Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
- Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
- All positions subject to close without notice.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
