Pathology Support Supervisor

NeoGenomics Laboratories • Fort Myers, FL

7d • Onsite

About The Position

NeoGenomics is looking for a Pathology Support Supervisor based at our lab in Fort Myers, FL who wants to continue to learn in order to allow our company to grow.
Schedule: Monday - Fri / 8:30am -5pm. Subject to change
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
The Case Support Supervisor is responsible for ensuring that case turnaround times comply with departmental standards, and that Pathologist and Client expectations are met by coordinating patient case logistics. The Case Support Supervisor provides leadership to the Case Support Specialist team, and manages the schedule for Case Support Specialists to ensure the required coverage

Requirements

• Associate degree or Bachelor’s degree in science field preferred. Prior work experience will also be taken into consideration.
• 3+ years of experience as a Case Support Specialist preferred. 1 year as Case Support Specialist II strongly preferred
• High degree of proficiency and learning agility as it relates to databases and software applications as well as use of Microsoft Office programs
• Good typing and data entry skills
• High level of accuracy and attention to detail
• Excellent oral and written communication skills, including very good writing and proofreading capabilities
• Demonstrated problem solving skills with a mindset towards solutions is required.
• Must be able to work in a team as well as be able to work independently and be self-motivated
• Must be able to tolerate stressful situations and demonstrate strong problem-solving ability
• Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment
• Ability to multitask and prioritize with little supervision, preferred
• Familiarity with medical terminology, preferred
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
• Good visual acuity including color perception required for certain departments
• Must be able to lift up to 50 pounds

Responsibilities

• Assist the Manager of Path Support with coordinating and distributing assignments to employees within the department and ensuring shifts are properly staffed
• Manage Payroll and staffing for Case Support Specialists, schedule time off and backfills as required
• Compile a staff schedule ensuring all tasks and trainings are documented.This responsibilty requires regular updating and monitoring.
• Plan, assign and direct work
• Provide leadership, motivation and training to the Case Support Specialist Team
• Directly supervise the Case Support Specialists, responsibilities include interviewing, hiring and training employees.
• Appraise employee performances, reward and discipline employees as required.
• Address complaints, troubleshoot delayed cases and workflow concerns
• Meet regularly with employees to review their Neo Connect
• Assist with writing guidelines and procedures for the department and ensure that guidelines and procedures are current
• Serve as a liaison between Pathologists and various departments within the company
• Attend department meetings and company in-service training
• Prioritize monitor and distribute cases to Pathology
• Oversee the Consults that are sent out for external review and interpretation
• Provide status updates of cases and troubleshoot cases and work processes as required
• Facilitate case information flow to Client Services, Lab Ops and Sales
• Act as liaison between Client Services, the Lab and the Pathology Department
• Provide assistance as required for creating revised reports for Pathology.
• Oversee the Report Corretions Queue. Ensure that report corrections are assigned to Pathology in a timley manner based of level of priority.
• Assist Pathology and Client Services in the resolution of problem cases
• Represent Path Support in inter-department meetings
• Assess and respond to situations where standard protocol has failed to resolve customer concerns and work to resolve issues with other departments
• Participate in Operations Meetings to provide updates to staff on case status
• Provide status/productivity reports to senior management as required
• Participate in workflow analysis and help to set up procedures for the department in conjunction with other departments as required
• Compile data, stats and manage special time related projects
• Comply with the Quality Management Policy, Company Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Coordinate execution of special projects as requested
• Attend department meetings and company in-service training to enhance knowledge of testing and systems
• Prepare pending reports, specimen logs and volume reports on a regular basis
• Work productively and efficiently to achieve company and departmental goals
• Communicate effectively with all levels of staff
• Adhere to and ensure adherence to NeoGenomics Laboratories core values, and safety and compliance policies and procedures
• Diligently follow departmental SOP’s for specimen handling and processing

Benefits

• We believe in career development and empowering our employees.
• Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base!
• We have highly competitive benefits with a variety of HMO and PPO options.
• We have company 401k match along with an Employee Stock Purchase Program.
• We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays.
• We offer wellness courses and have highly engaged employee resource groups.
• Come join the Neo team and be part of our amazing World Class Culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree