Pathology Customer Service Rep
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Pathology Customer Service Rep Job Description: Job Summary: Communicates daily with internal BIDMC customers including Laboratory, Nursing, Unit Coordinators, Practice Coordinators, Patients, Public and other related departments. Provides clerical support for a variety of service areas by accepting phone requests, dispatching calls and answering relevant questions for Laboratory. Essential Responsibilities: Prints report copies and faxes and/or calls STAT results and requests by client. Enters written add-on test requests into the computer accurately and in a timely manner. Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up. Answers telephone promptly within 20 seconds. Serves as primary interface between the laboratory and all external clients. Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external. Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner. Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions. Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager. Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller. Answers questions and provides information regarding laboratory services, test information and specimen requirements.
Requirements
- High School diploma or GED required .
- 0-1 years related work experience required.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Minimum typing skills of 40WPM with a 95% accuracy.
Responsibilities
- Prints report copies and faxes and/or calls STAT results and requests by client.
- Enters written add-on test requests into the computer accurately and in a timely manner.
- Prints worksheets, troubleshoots problem specimens and contacts client regarding follow-up.
- Answers telephone promptly within 20 seconds.
- Serves as primary interface between the laboratory and all external clients.
- Answers and processes telephone calls in a polite and courteous manner when dealing with all customers, internal and external.
- Receives, documents, and follows though on all incoming and outgoing calls to Customer Service in a timely manner.
- Telephones and/or pages appropriate individuals, as necessary, and relays pertinent information or instructions.
- Communicates all client concerns and issues to the Clinical Supervisor or Clinical Manager.
- Ensures client's needs are met by answering all questions and concerns to the caller's satisfaction, rarely transferring the caller.
- Answers questions and provides information regarding laboratory services, test information and specimen requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
