Patch Management Technician (Hybrid - Connecticut)

knightsofc•New Haven, CT

4d•Hybrid

About The Position

This role is critical to maintaining the security and compliance of our IT environment by ensuring timely and effective patching of workstations, servers, applications, and systems. The technician will collaborate with cross-functional teams to coordinate patching activities, minimize disruptions, and meet organizational and regulatory requirements.

Requirements

Strong oral and written communication skills
Strong interpersonal skills
Strong listening skills
Troubleshooting, analytical and problem-solving skills
Sound judgment in decision making
Must proactively plan for upgrades within and outside the corporate domain (ex. Microsoft OS, MacOS, SCCM, Azure, etc.)
Ability to work independently with minimal managerial direction
Must have organization and time management skills
Demonstrated ability to transfer knowledge to other staff
Demonstrated working knowledge of moderately complex to complex hardware and software products
Service Management systems
Remote support tools (i.e., Bomgar)
Associate’s or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
2+ years of experience in systems administration or IT operations with a focus on patch management.
MCSE or equivalent professional certification

Nice To Haves

BS in Computer Science preferred
A+, Network+; Microsoft Certified Desktop Technician (MCDT) certificate desirable
Current ITIL Foundations certificate

Responsibilities

Coordinate and execute patching activities across Windows, Linux, and other operating systems.
Apply updates to enterprise applications, third-party software, and system components.
Work closely with infrastructure, security, and application teams to schedule and validate patch deployments.
Monitor patch compliance and generate reports for internal stakeholders and audits.
Troubleshoot patch-related issues and escalate as needed.
Maintain patch management tools and automation scripts.
Stay current with vendor patch releases, security advisories, and industry best practices.
Assist in developing and refining patch management policies and procedures.
Support vulnerability remediation efforts in collaboration with the information security team.

Benefits

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.
Professional Development: Certifications, designation, and tuition reimbursement.
Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company
Up to 12 weeks of childbirth leave under STD policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
Long-term disability insurance
Dental insurance
Vision insurance
Health club membership reimbursement
Employee Assistance Program