Patient Service Representative

UT Southwestern Medical Center•Dallas, TX

About The Position

As a Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.

Requirements

High School Diploma or GED
Six (6) months customer service experience
Incumbent must obtain CPR certification within 90 Days and CPR certification must be current for duration of employment
Work requires a genuine interest in people and customer service.
Work requires ability to communicate effectively and successfully manage multiple tasks
Work requires ability to use electronic devices (i.e. tablets).
Work requires ability to work with confidential information on daily basis.
Work requires adaptability/flexibility to react positively to changes in work environment.
Work requires familiarity with Microsoft applications.
Work requires good communication, organizational, reading and writing skills.
Work requires the ability to plan and organize work in logical and efficient manner.
Work requires to be punctual and reliable with attendance.

Responsibilities

Provides a welcoming presence at all entrances.
Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs.
Serves as a liaison between patients, their families, friends and our medical staff.
Performs other duties as required to provide fast and friendly genuine hospitality.
Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required.
Respectfully interacts with emotionally ill patients and family members.
Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups.
Provides assistance to Lead Patient Services Representative to ensure successful business operations.
Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
Listens, apologizes, finds a solution and follows through when resolving guest problems.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
Performs other duties as assigned.