PAT FIN SRV REP-CUST RECEPTION

Froedtert • Menomonee Falls, WI

16d • Onsite

About The Position

If you’re looking for a role where teamwork, growth, and meaningful impact come together, our close-knit team in the Patient Financial Services (PFS) department is seeking a motivated individual to join us in a role that offers variety, challenge, and the opportunity to help patients every day.
Job Summary:
Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department. Responds to billing inquiries, clearly explaining charges, payments, account balance, and account status in an aim for first call resolution. Directs callers to the appropriate resources as necessary (i.e. Cost Estimation, Financial Counseling, Patient Relations). Provides itemized billing statements upon caller request. Sorts and distributes mail. Scans correspondence.
Why You'll Love Working With Us: Collaborative Culture: We pride ourselves on a supportive, team-oriented environment where everyone works together and lifts each other up. Positive Team Dynamic: Our team is adaptable and finds joy in learning to be equipped to answer a diverse array of billing questions. We bring energy and positivity to each patient interaction. Critical Thinking Challenges: Tackle interesting and rewarding challenges that require problem-solving and analytical skills, especially around healthcare insurance. Career Mobility: Team members have the opportunity to explore various roles and responsibilities within the PFS space, allowing for continuous learning and career progression. Team Retention: Many of our colleagues choose to stay within the department long-term, a testament to the positive culture and growth opportunities available.

Requirements

• A minimum of 1 year of experience billing for medical care/service is required.
• EPIC knowledge is preferred.
• High School diploma or equivalent is preferred.
• Additional training in communication skills is required.
• Excellent customer service, interpersonal, and organizational skills are required.
• Excellent oral and written communication skills.
• Ability to listen empathetically
• Ability to logically and accurately organize details
• Ability to manage multiple tasks with ease and efficiency
• Strong problem-solving skills and basic math skills and knowledge of general accounting principles is required.
• Ability to maintain confidentiality of sensitive information
• Broad knowledge of health care business office practices and principles
• Knowledge of medical and insurance terminology (CPT, ICD, and billing forms (UB, 1500).
• EPIC experience is preferred.

Responsibilities

• Answering all incoming patient and other phone calls to the Patient Financial Services Department.
• Responding to billing inquiries, clearly explaining charges, payments, account balance, and account status in an aim for first call resolution.
• Directing callers to the appropriate resources as necessary (i.e. Cost Estimation, Financial Counseling, Patient Relations).
• Providing itemized billing statements upon caller request.
• Sorting and distributing mail.
• Scanning correspondence.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED