Under the general direction of the Manager, HB Enterprise Cash Posting and Reconciliation, the Patient Billing & Collection Supervisor oversees daily operations of the cash posting team, ensuring accurate and timely processing of patient and insurance payments across multiple systems, including EPIC and PBAR. Optimizes revenue cycle performance, resolves payment discrepancies, and ensures and maintains compliance with healthcare financial regulations. As a coach and mentor, provides training, addresses performance issues, and ensures competency in accordance with established standards, procedures, policies, and legal requirements. Provides support and guidance to the unit and contributes to a work environment that fosters positive morale. Researches and investigates issues as needed, analyzes and resolves problems and discrepancies, provides creative solutions, and recommends alternatives and initiatives to optimize work and system performance. Works collaboratively and assists in personnel actions and staffing and human resource matters. Assists in the development of unit goals and objectives and on special projects as needed.