PASTA Coordinator

ETSU • Johnson City, TN

9h

About The Position

This position reports to the Manager of Computing Technology Services and is responsible for overseeing the Providing Area Schools with Technology Assistance (PASTA) program. The role involves working closely with the Chief Information Security Officer to ensure data security best practices are consistently followed. Key aspects of the position include strong project management and organizational skills, coupled with technical proficiency in computer hardware management and inventory tracking. The PASTA Coordinator will be instrumental in developing relationships with K-12 school personnel to assess their technology needs and facilitate the distribution of surplus ETSU computers to regional public schools. This also entails managing the computer inventory, ensuring devices are properly evaluated, repaired, and meet quality standards before deployment, and overseeing the secure removal of all data to maintain ETSU's data security. The coordinator will also apply project management skills to efficiently coordinate program activities, including scheduling, logistics, and resource allocation, and generate reports to demonstrate program effectiveness and ensure compliance with university policies. Data-informed decisions will be crucial for determining the need and timing of computer distributions to best serve area schools.

Requirements

• Knowledge of installation and support for both Windows and Apple operating systems, hardware, and software applications
• Knowledge of mobile device management software and best practices for implementation and maintenance
• Knowledge of Microsoft Entra or similar identity and access management platform
• Knowledge of university structure, policies, procedures, and processes
• Knowledge of trends and best practices in technology strategies for higher education
• Ability to develop and maintain base computer images to promote a reliable, stable, and secure end user experience
• Ability to make judicious decisions with respect to technology implementation and support
• Ability to interact with various constituencies both internal and external to the university
• Ability to provide initiative and originality for problem-solving and leadership
• Ability to hire and manage student employees
• Ability to participate in the IT strategic planning process
• Ability to produce reports and summaries for management to include status reports, problem reports, progress summaries, and detailed inventory reports
• Ability to set priorities and meet urgent deadlines
• Demonstrates strong project management skills, including the ability to plan, prioritize, and execute multiple projects simultaneously while meeting deadlines and maintaining attention to detail
• Demonstrates strong interpersonal skills with a commitment to delivering excellent customer service and fostering positive relationships with colleagues and external customers
• Communicates effectively in both written and verbal formats, conveying information clearly and professionally to diverse audiences, including technical and non-technical stakeholders
• Bachelor's degree in Computer Science, Information Technology, or related field required
• Administrative experience with systems management and mobile device management software
• Demonstrated professional experience troubleshooting hardware issues
• Two or more years of work-related experience required

Nice To Haves

• Master's degree in Computer Science, Information Technology, or related field preferred
• Administrative experience with Microsoft Configuration Manager and Jamf preferred

Responsibilities

• Developing and maintaining relationships with K-12 school personnel to assess needs and facilitate the placement of surplus ETSU computers in regional public schools
• Managing the computer inventory and ensuring all distributed devices are properly evaluated, repaired as needed, and meet quality standards prior to deployment
• Ensuring ETSU data security by overseeing the secure removal of all data from computers prior to distribution
• Using project management skills to coordinate the program's activities efficiently, including scheduling, logistics, and resource allocation
• Generating reports to demonstrate the effectiveness of the PASTA program and to ensure compliance with ETSU asset and surplus policies
• Making data-informed decisions regarding the need and timing of computer distributions to best serve area schools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees