Passport Agent

Manheim Township • Lancaster, PA

1d

About The Position

The Passport Agent is responsible for providing passport services and creating a positive experience for customers of the service.

Requirements

• Ability to maintain composure under pressure
• Ability to understand and implement Department of State rules and regulations regarding issuance of passports
• Detail oriented and good organizational skills
• Ability to project a welcoming environment
• Excellent verbal, written, and listening skills
• Strong analytical and problem-solving skills
• Ability to exercise sound, independent judgement within general policy guidelines
• Flexible schedule including evenings and weekends
• High school diploma
• U.S. citizen or non-citizen U.S. national
• Valid driver's license
• Must pass Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Fingerprint Based Federal Criminal History Check.
• Ability to stand, sit, and walk for extended periods of time and intermittently
• Dexterity is mandatory as this job requires frequent use of hands and fingers
• Ability to complete keyboard entry
• Ability to talk, hear, and see
• Ability to operate a motor vehicle

Nice To Haves

• Associates or bachelor's degree
• Passport Agent experience
• Second language is a plus

Responsibilities

• Complete required Passport Agent certification training, including annual recertification
• Keep apprised of updates issued by the Department of State and implement changes
• Inspect citizenship documentation to determine validity
• Verify completeness of required documentation and application and inform applicant of deficiencies
• Take passport photos
• Collect fees and record transactions in accordance with current procedures
• Prepare postage and submit application and documentation to designated passport agency for processing
• Maintain confidentiality of passport records and applicant identity
• Secure applicant's documents and all other passport related documents
• Answer applicant questions about the process and scheduling prior to an appointment
• Seek guidance from the Library's Passport Program Coordinator or the Philadelphia Passport Office when necessary
• Monitor the arrival of applications to the Department of State's Regional Agency
• Take inventory of passport supplies and report shortages to the Passport Program Coordinator

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED