Passport Acceptance Agent

About the position

This position serves as a Department of State-approved Passport Acceptance Agent at a walk-in passport acceptance facility. The agent ensures compliance with federal passport acceptance requirements while providing excellent customer service. Additionally, this role includes select administrative support tasks to assist with the smooth operation of the passport office, with an emphasis on maintaining confidentiality and handling sensitive documentation responsibly.

Responsibilities

• Serve as the primary passport acceptance agent, ensuring all passport applications meet federal requirements and are processed in accordance with Department of State regulations.
• Provide prompt, professional, and welcoming service to all walk-in visitors and callers seeking passport services.
• Assist with basic administrative duties such as composing correspondence and maintaining records relevant to passport office operations.
• Ensure all confidential documents and personal information are handled with discretion, complying with privacy policies and security-sensitive protocols.

Requirements

• Associate's degree or equivalent experience in office administration or related field.
• At least three years of experience in customer service or administrative roles.
• Strong interpersonal skills with a commitment to excellent customer service.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple tasks effectively and maintain attention to detail.
• Be a United States citizen or non-citizen United States national.
• Must not have access to or perform any duties related to the printing, amending, or issuing of birth or identity documents.
• Not presently on parole or probation related to any Federal, State, or local convictions.
• Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude.
• Free of any Federal, State, or local felony convictions.
• Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude.

Nice-to-haves

• Ability to work independently while contributing to an overall team effort.
• Second language proficiency with Spanish preferred.
• Prior experience working with sensitive documents or in a security-sensitive environment.
• Ability to communicate clearly and professionally in all customer interactions.