Passenger Services Operations Manager

ABM US • San Francisco, CA

9d • $70,000 - $70,000

About The Position

The Operations Manager will oversee and manage operations at SFO Airport. The Operations Manager will develop, recommend and implement programs, systems and procedures to ensure that the facilities operations are efficient and profitable and that they maintain the company’s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in facilities management.

Requirements

• Two to three (2-3) years of proven operations management experience
• Good communication skills both written and verbal
• Good customer service skills
• Knowledge of MS Office including word, outlook, excel and powerpoint.
• Must meet all requirements to receive required airport badge
• Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Responsibilities

• Will act as a communications interface between regional and corporate management and the clients, creating a positive work environment in which employees understand the client’s needs and operate as a team to provide a consistently high quality of service to both client and customer.
• Monitor and manage the financial performance of locations in the assigned area. Develop and manage budgets, compiling, reviewing and analyzing data. Develop proposals and make recommendations to Regional and Branch Managers on improving operating procedures to maximize profitability. Be aware of and report new account prospects and competitive activity to regional management. Coordinate with clients and vendors, initiate and manage the process for the purchase of needed equipment and services.
• Manage the financial performance of each Business Unit within the area. Monitor and manage operating expenses, analyze performance, develop plans and make recommendations for improvement. Develop and oversee implementation of marketing and customer service programs at each cooperation and approved by regional management and review all such reports along with the monthly statements with each client.
• Manage and develop management personnel to ensure that the location is well managed and that all employees are motivated and encouraged to work to maximum potential. Ensure that all employees are clear about what is expected of them and the ways in which their position contributes to the company’s success.
• Ensure accomplishment of the City’s manpower and succession plans through recruitment and staffing activities. Evaluate and project staffing needs. Initiate and participate in the recruitment and hiring of the Operations work force. Make and oversee intelligent placement of employees, initiating transfers to maximize efficient operation of airport operations. Promotions and demotions must be approved by the Regional/Branch Managers.
• Manage and ensure the management of employees’ performances at the locations within the assigned area. Evaluate and oversee evaluation of employee performance and establish or ensure the implementation of employee development plans. Develop subordinates to maximum potential by providing ongoing coaching and training and manage and resolve or ensure resolution of performance problems up to and including termination (with approval of next level of management and Regional Human Resource Manager) as necessary. Ensure that all performance actions taken are legal, fit within company policy, and are properly documented.
• Develop and oversee implementation of an operations manual within the location. Oversee airport operations to ensure that they operate within operating and audit control system procedures and policy, that they comply with legal requirements and meet all safety standards. Conduct regular location visits and inspections to identify operational problems and audit control problems. Identify and correct problems, developing and implementing programs and recommending policy.
• Implement procedures set forth in the company’s Injury and Illness Prevention Program in compliance with federal and state OSHA laws to ensure a safe workplace by training employees on safe working habits, conducting periodic onsite safety checks, investigating reports of safety hazards within 24 hours of notice, and taking actions to correct hazards in a timely manner.
• Assist the General Manager with special projects and assignments and take on any other management responsibilities not specifically identified above on an as needed basis.
• Performs other duties as assigned or requested.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees