Passenger Services Manager

Swissport International AG•Chicago, IL

1d•$85,000

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. The expected pay rate is $85K/YR. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

University degree or equivalent
3 to 5 years customer services experience
Extensive airport operational experience
Excellent leadership skills with a proven track record of managing people
Above-average ability to work under pressure
Relevant experience negotiating contracts
Excellent oral and written communication skills
Numerate and detail oriented

Responsibilities

Full responsibility for delivering effective passenger services solutions to our customers
Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers
Resolve customer service issues in a timely manner with tact and diplomacy
Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards
Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
Review new airline and vendor contracts as needed and provide appropriate feedback
Review key performance indicators (KPI's) and convey necessary actions if needed
Meet with customers on a regular basis to get feedback and monitor satisfaction levels
Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
Build and maintain relationships with key stakeholders