Passenger Service Supervisor (Icelandair) - MCO

Quantem Aviation Services, LLC • Orlando, FL

3d

About The Position

The Passenger Service Supervisor is responsible for the safe and cost-effective use of the facility equipment and labor within control of this position. Ensure all staff are compliance with Inland’s policy of superior service and satisfaction while maintaining compliance with all written company and Government rules and regulations.

Requirements

• High school diploma or equivalent
• 2 years experience in a “Lead” role preferred
• Ability to communicate in English
• Effective time management and organizational skills to manipulate multiple projects and conflicting deadlines at once
• Verbal and written communication skills in English
• The ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication are required
• Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel)
• This position requires a employee to obtain a US Customs and Border Protection (CBP) seal. Orlando FL CBP require US citizenship or US permanent resident status in order to receive a CBP seal
• A valid driver’s license is required for this position.

Nice To Haves

• 2 years experience in a “Lead” role preferred

Responsibilities

• Participate and exchange ideas in meetings and conference calls as required keeping the Operations at your location updated on new developments
• Ensure your station is focused on achieving optimal customer service, customer retention and customer relationships to maintain quality of service
• Assist the General Manager and/or Operations Manager with station audits, provide information needed for reports, and handle all airline and FAA questions/concerns as required
• Assist the Base General Manager in hiring, scheduling and training; recommended discipline and promotion of employees to new duties and responsibilities
• Audit and maintain that all station activities are conducted to guarantee the highest level of employee and equipment safety for protection of assets, sustaining regulatory compliance and support company mission, values and purpose

Benefits

• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED