Passenger Service Ramp Agent

G2 Secure Staff • Brunswick, GA

177d

About The Position

The position involves greeting customers with tickets and providing assistance to passengers as requested or required. Responsibilities include monitoring ticket counter and self-service check-in queue activity, assisting with the ticketing and boarding process, managing gates, and providing baggage service. The role also entails providing ground support for inbound and outbound aircraft, which includes baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.

Requirements

• High School diploma or equivalent.
• Computer experience necessary.
• Previous Customer Service experience preferred.
• Must be 18 years of age or older.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.

Responsibilities

• Greet passengers, clients, and airline personnel in a courteous and professional manner.
• Read and understand letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations.
• Provide general information to passengers, give directions, and flight information.
• Actively participate in the company's safety management system (SMS).
• Provide special services (courtesy chairs/bag carts) as required.
• Direct large pieces of luggage, pets, and other checked articles too large to be dispatched in the baggage handling system to oversize.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff, and public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Must be in proper uniform or business attire as directed by company officials.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in the achievement of company objectives.
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees