IND Airport Passenger Service Lead $20hr

Menzies Aviation•Indianapolis, IN

10h•Onsite

About The Position

The Passenger Service Lead will be responsible for overseeing gate/counter operations, ensuring guests have a first-class experience from beginning to end. This role involves handling customer luggage, ensuring accuracy of weight and balance requirements, resolving customer service complaints, and completing all check-in procedures including reservations, ticketing, seat assignments, airport announcements, and international documentation checks. The lead will also assist customers with special needs and unaccompanied minors, operate jet ways, open/close aircraft doors, interpret loading manifests and routing tags, and ensure safe and secure operations in accordance with health, safety, security, and government requirements. A key part of the role is training new Passenger Service Agents (PSA’s).

Requirements

Must be 18 years of age
Must have a High school diploma or equivalent
Must pass all pre-employment testing to include drug testing and a physical
Must have a positive, can-do, upbeat personality
Must be able to speak, read and write in English proficiently
Must be available and flexible to work variable shifts including weekends and holidays
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass a FBI criminal background check and obtain a customs seal
Must successfully complete and pass the initial new hire classroom and on-the-job training
Must have strong verbal and written communication skills
Knowledge of computer software programs

Responsibilities

Overseeing gate/counter operations ensuring our guest have a first-class experience from beginning to end.
Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75lbs.
Ensure accuracy of all weight and balance requirements.
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check- in procedures including the handling of reservations, ticketing, set assignments, airport announcements and checking for proper international documentation.
Assist customers with specials needs and unaccompanied minors.
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 time per day and responsible for open/closing aircraft doors.
Read and interpret aircraft loading manifests and baggage and cargo routing tags.
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
Responsible for training all new PSA’s.
Perform other duties as assigned.