Passenger Service Dispatcher

SP Plus • Norfolk, VA

7d • $16

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation.

Requirements

• High school diploma/GED or equivalent work experience
• Must be at least 18 years old
• Available to work various shifts
• Ability to obtain an Airport Badge is required
• Ability to multi-task is required
• Experienced in dispatching and/or coordinating transportation routes for groups of people
• Skill in communicating using two-way radio and telephone equipment
• Computer skills, also Microsoft Office, internet, e-mail, etc.
• Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required)
• Ability to work with private information in a confidential and professional manner
• Ability to stand for long periods of time

Nice To Haves

• Operations experience is preferred
• Customer service experience preferred
• Excel experience preferred.
• Dispatcher and computer experience preferred

Responsibilities

• Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
• Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
• Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
• Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
• Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
• Responsible for filling in for Wheelchair Assistants as necessary

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision,
• flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED