Passenger Service Agent

Alliance Ground International - Palm Springs, CA

Full-time - Entry Level

Palm Springs, CA

10,001+ employees

Truck Transportation

About the position

As a Passenger Service Agent at Alliance Ground International (AGI), you will play a crucial role in ensuring that travelers are well-informed and in the right place at the right time. This customer-facing position focuses on delivering first-class customer service while adhering to safety and airline-specific procedures. Your responsibilities will include assisting with check-in, boarding, and baggage handling, all while maintaining a high standard of customer satisfaction.

Responsibilities

• Provide exceptional customer service as per AGI and airline specific standards.
• Ensure safety and security is never compromised.
• Handle customer interactions efficiently and professionally at the ticket counter and gate.
• Assist with reservations, ticket issuance, fare computation, and baggage checking.
• Address customer concerns and complaints regarding ticketing and baggage handling.
• Perform lost and found activities and process claims for damaged or lost baggage.
• Answer inquiries regarding flight schedules, fares, and general travel information.
• Meet aircraft at gate or loading area and assist with boarding and deplaning passengers.
• Check passenger tickets and documents for validity and complete necessary arrangements for accommodating passengers.
• Prepare and check various flight forms for accuracy and complete post-departure procedures.
• Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
• Follow procedures for the acceptance of Dangerous Goods.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED or equivalent work experience.
• Authorization to work in the U.S. or Canada as per immigration laws.
• Completion of SIDA training to obtain airport authority identification security.

Nice-to-haves

• One+ year of relevant experience.
• Airline experience is preferred.
• Previous face-to-face customer service experience.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training