Passenger Service Agent
About The Position
As an Airline Customer Service Agent, you will handle various airport and passenger services. Your responsibilities include making reservations, issuing tickets, and processing refunds. You’ll assist passengers by checking in baggage, collecting excess baggage fees, and providing general travel information. At the gate, you will help with boarding and deplaning, validate tickets, and manage reservations and luggage. You’ll also be responsible for handling lost and found, tracing missing items, and processing baggage claims. Additionally, you'll process airfreight shipments, determine routing, collect payments, and keep shipment records. Staying alert for any security issues, you'll report suspicious activities or breaches to managers through the WFS whistleblower program to ensure safety and compliance.
Requirements
- HS Diploma, GED, or Equivalent.
- Ability to count money.
- Ability to judge distance.
- Reports to work on a regular and timely basis.
- Must be willing to wear uniform and insignia as prescribed by the Company.
Nice To Haves
- Hear and respond to customers.
- Computer experience is necessary.
- Demonstrates qualities of leadership, initiative, and judgment.
- Must be able to read, write, speak, and understand the English language.
- May be necessary to speak other language(s), in addition to English, depending on the customer contract.
Responsibilities
- Making reservations and issuing tickets and itineraries.
- Computing fares and issuing refunds.
- Checking baggage and collecting excess baggage charges.
- Providing general travel information to passengers.
- Assisting with boarding and deplaning at gates and departure lounges.
- Validating passenger tickets and handling reservations, standbys, and luggage.
- Preparing and checking flight forms, and completing post-departure procedures.
- Managing lost and found activities, including tracing, returning found items, and processing claims for damaged or lost baggage.
- Receiving and processing airfreight shipments, determining routing, computing rates, collecting payments, and maintaining shipment records.
- Reporting security breaches or suspicious activities to managers via the WFS whistleblower program.
- Remain aware of the activities of WFS staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
