Passenger Service Agent
About The Position
As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings). $19.50 per hour with uncapped commission. Frontier Flight Benefits $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service. $40 Monthly Travel voucher or Free Parking Pass Sales commission for agents compliant with the policy are paid on a monthly basis.
Requirements
- Must be at least 18 years of age.
- Must pass pre-employment drug screen.
- Ability to proficiently read, write and speak English.
- Must be comfortable lifting 70lbs.
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must pass FBI background check and obtain US Customs seal.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Intermediate Computer Skills Required
Nice To Haves
- Prior Customer Service Experience Strongly Preferred
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
- Interpret identification labels along with baggage and cargo routing tags.
- Host self-service kiosks
- Ensure that all work areas are organized.
- Keep a positive attitude while offering assistance.
- Ensure the safe and secure operations.
- Comfortable lifting/moving up to 70lbs of cargo and baggage. Some bending, stretching, pushing & pulling.
- Perform other duties as assigned.
Benefits
- Three Health Plans through Meritain Health that offer a variety of coverage.
- Two Dental Plans through Delta Dental
- Vision Insurance Plan through Met Life Vision
- Paid Vacation
- Accident Coverage Plan
- Critical Illness Coverage Plan
- Hospital Indemnity Coverage Plan
- Voluntary Life and AD&D Insurance
- Voluntary Short-Term and Long-Term Disability Insurance
- 401K Savings Plan
- Employee Assistance Program
- Prepaid Legal Coverage Plan
- Identity Theft Protection Plan
- Pet Discount Coverage and Pet Insurance Plan
- Uniform Provided
- Flight Privileges on Frontier Airlines after 30 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
