Passenger Service Agent (OA)
About The Position
Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family! As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
Requirements
- Must be at least 18 years of age
- Must pass a pre-employment drug screen
- Ability to proficiently read, write and speak English
- Must be comfortable lifting/moving up to 70lbs of cargo and baggage
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must pass FBI background check and obtain US Customs seal
- Must be available and flexible to work variable shifts including weekends and holidays
- Prior Customer Service Experience Strongly Preferred
- Intermediate Computer Skills Required
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
- Interpret identification labels along with baggage and cargo routing tags
- Host self-service kiosks
- Ensure that all work areas are organized
- Keep a positive attitude while offering assistance
- Ensure the safe and secure operations
- Some bending, stretching, pushing & pulling
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
