Passenger Service Agent, XNA

TREGO DUGAN AVIATION OF GRAND ISLAND INC • Bentonville, AR

78d

About The Position

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Requirements

• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Must be at least 18 years old
• Must have a valid driver’s license
• Education: High School diploma or equivalent
• Experience: No experience necessary, will train
• Knowledge: Basic computer skills
• Able to read and write English
• Must be well groomed and physically fit
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Nice To Haves

• Bilingual skills a plus

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Completely clean and search an aircraft
• Other duties as assigned

Benefits

• Training provided

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees