Passenger Service Agent/Wheelchair Agents

Menzies Aviation Careers•Baltimore, MD

21h

About The Position

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Passenger Assistant agent is Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport. What you will be doing Push wheelchair passengers to and from gates Roll customer-occupied wheelchair safely down the jet bridge Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair Complete any necessary wheelchair or incident reports Follow dispatcher gate orders Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities Exceed customer service standards Carry out other duties as assigned Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Please see the attached job description for further details on safety, security, wellbeing & compliance. What we are looking for: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram Computer skills are required as you will be using computer-based systems to perform some of your primary job Ability to proficiently read, write and speak English, excellent communication skills Must have a positive, can-do, upbeat personality, able to remain calm under pressure. Able to stand for long periods of time at the ticket counter and gate check-in Would you like to see more detail on what we are looking for? Please see the following job description for further information What we are looking for: Ability to work various shifts Strong customer service skills Strong verbal and communication skills Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment High School Graduate or General Education Degree (GED) is preferred Ability to obtain an airport badge Must be 18 years of age and eligible to work in the US Must be able to pass criminal background check and a drug screen Must possess a valid Driver's License Knowledge, Skills, and Abilities Ability to learn quickly. Ability to understand and carry out oral and written instructions and request clarification when needed. Strong interpersonal skills Ability to work as part of a team. Ability to build relationships. Physical Demands Continuously stand and walk for 6-8 hours Must be able to push airline passenger of significant weight Be able to lift up to 70 lbs., push and pull 200+ lbs. on an incline Able to work in outside weather conditions Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!

Requirements

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
Computer skills are required as you will be using computer-based systems to perform some of your primary job
Ability to proficiently read, write and speak English, excellent communication skills
Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
Able to stand for long periods of time at the ticket counter and gate check-in
Ability to work various shifts
Strong customer service skills
Strong verbal and communication skills
Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
High School Graduate or General Education Degree (GED) is preferred
Ability to obtain an airport badge
Must be 18 years of age and eligible to work in the US
Must be able to pass criminal background check and a drug screen
Must possess a valid Driver's License
Ability to learn quickly.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills
Ability to work as part of a team.
Ability to build relationships.
Continuously stand and walk for 6-8 hours
Must be able to push airline passenger of significant weight
Be able to lift up to 70 lbs., push and pull 200+ lbs. on an incline
Able to work in outside weather conditions
Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs

Responsibilities

Push wheelchair passengers to and from gates
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned
take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures