Passenger Service Agent - Cleveland Hopkins International Airport (CLE)

PrimeFlight • Cleveland, OH

90d

About The Position

Become a Passenger Service Agent! Our Passenger Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Passenger Service Agent must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

Requirements

• 18 years of age or older
• Eligible to work in the United States
• One year of customer service experience
• Ability to read, write, speak, and understand the English language, to include documents
• Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs)
• Ability to work any day/shift, including holidays, within a 24/7 operation

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Exceed customer service and safety standards set by PrimeFlight
• Perform any additional duties as assigned by management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential
• Part-time benefits could vary

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees