Passenger Service Agent (Bilingual English/Spanish) - TPA

Quantem Aviation Services, LLC • Tampa, FL

5d • $17

About The Position

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Requirements

• High school diploma or equivalent preferred
• Must be at least 18 years old
• This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Tampa CBP requires US citizenship or US permanent resident status in order to receive a CBP seal
• Maintain and treat all information as confidential
• Possess the tact to deal with all levels of employees and client representatives
• Must be able to read, write, understand and carry out instructions in English and Spanish
• Must be able to verbally direct and communicate in English and Spanish
• Proficient with Microsoft Office Suite or related software
• Impeccable attention to detail and organization

Responsibilities

• Responsible for meeting and greeting passengers
• Will be responsible for ticketing, gate and jet bridge functions
• Must be professional and alert at all times
• Ensures all QAS and customer safety standards are met and maintained
• Ensure that all flights that Quantem loads and/or unloads operate on time

Benefits

• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• DailyPay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees