Passenger Operations Supervisor, Seward (Alaska Railroad)

State Of Alaska•Seward, AK

7d•Onsite

About The Position

PURPOSE OF POSITION: To oversee the Seward station, dock and related onboard service activities relating to Passenger Operations which includes supervising baggage handlers, tour guides, and station agents, connections with cruise lines, the passenger handling process, customer inquiries and complaints, and tour component services. Please note that this is a seasonal position and will start in April 2026.

Requirements

High school degree or GED equivalent is required.
Two years of passenger operations experience at the lead or manager level, preferably in the tourism industry.
Two years of supervisory experience is required.
Must have a thorough knowledge of tourism/travel industry and ARRC onboard services to establish well-coordinated operation for onboard services and stations.
Must have a basic knowledge of accounting procedures to ensure accountability of cash advance fund, verification of daily business transactions, and submittal of it to supervisor on a weekly basis.
Must have the ability to coordinate work efforts of baggage handlers, tour guides, gift shop sales associates and station agents to ensure (1) the guests and their baggage are handled properly; (2) guests are directed and boarded safely; and (3) tickets are issued, questions are answered, and guests are treated in a courteous and diplomatic manner.
Excellent organizational and strong communication skills are necessary.
Must have a valid driver's license.

Nice To Haves

Bachelor's degree in business or related field preferred.
Previous railroad operations experience is preferred.
Experience in contract administration is preferred.

Responsibilities

Provides special handling and oversight on a daily basis of all arrivals and departures of passenger trains that connect with cruise lines.
Ensures that: the guests and their baggage are handled properly; passengers are directed and boarded safely; passenger manifests are issued, questions answered and guests are treated in a courteous and diplomatic manner.
Acts as a liaison between Passenger Operations, Transportation and Mechanical Departments in Seward to ensure a coordinated approach to providing quality service to our guests.
Supervises seasonal Seward staff: station agents in loading/unloading process, sales and customer service activities; tour guides with customer service, commentary and the boarding/de-boarding process; and overall depot operations.
Responsible for seasonal employee recruitment, selection, and training, directing and assigning work, developing work schedules, reviewing performance, disciplinary action, and addressing grievances.
Manages the upkeep of the building and grounds to include cleaning and maintenance.
Inspects the cleanliness of trains prior to departure and ensures ARRC standards are met, resolving areas of deficiency with the cleaning crew.
Acts as liaison between Seward and Anchorage station personnel, vendors, hotels, cruise operators, and other transportation services regarding passenger traffic flow and baggage handling issues.
Maintains control, ensures adequate supply, and keeps current records of all ticket stock, monies, and other forms utilized in station operations.
Issues cash banks and makes change orders on a daily basis.
Participates in team effort by performing other duties as assigned.

Benefits

ARRC Pension Plan - Participation is mandatory.
Employees contribute 9% of their Earnings on a pre-tax basis.
The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld.
Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.
401(k) Tax Deferred Savings Plan - Participation is optional.
457 Deferred Compensation Plan - Participation is optional for non-represented employees.
Health Insurance Plan A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska.
Coverage is also available for the employee's spouse and dependent children.
ARRC and the participant share the premium cost.
The Railroad also offers two dental plans. The Railroad National Dental for represented employees. The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.
Vacation Leave -accrual per bi-weekly pay period:
Represented Employees 0-3 Years of Service = 4 Hours >3-15 Years of Service = 6 Hours >15 Years of Service = 8 Hours Non-Represented Employees 0-3 Years of Service = 6 Hours >3-15 Years of Service = 8 Hours >15 Years of Service = 10 Hours
Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.
11 Paid holidays