Passenger Assistant Servc - CMH Airport

PrimeFlight Aviation Services•Columbus, OH

10h•Onsite

About The Position

The Passenger Assistant provides personalized support to passengers, especially those with special needs or mobility challenges, by assisting with check-in, security, boarding, and navigation through the airport, while delivering empathetic and efficient customer service. The Passenger Assistant is dedicated to offering personal assistance and support to passengers, particularly those with special needs, ensuring a smooth and comfortable airport experience. This position involves assisting passengers with check-in, security processes, boarding, and disembarking, and providing general guidance and information about airport facilities. You will also assist passengers with mobility issues, including those needing wheelchair services, and ensure they reach their gates or connecting flights on time. Additionally, the role requires a strong focus on customer service, addressing passengers' inquiries and concerns with empathy and efficiency.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Physical ability to assist passengers, including pushing wheelchairs and handling luggage
Familiarity with airport operations and procedures
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Responsibilities

Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas
Assist passengers with mobility issues, including the use of wheelchairs and other aids
Guide passengers through security checkpoints and customs areas
Offer information and directions regarding airport facilities, gates, and services
Help with luggage handling and transportation within the airport
Accommodate passengers with special needs, ensuring a comfortable and safe experience
Respond to passenger inquiries and provide timely and accurate information
Assist in managing queues and crowd control in busy areas
Facilitate the boarding process by helping passengers onto and off the aircraft
Collaborate with airline staff to ensure passenger needs are met
Maintain a friendly and professional demeanor at all times
Stay informed about flight schedules, delays, and gate changes
Provide support during emergency situations in accordance with airport protocols
Ensure compliance with all airport security measures and regulations
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management